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Common Questions

Order status & tracking

All orders are well prepared as notification in our event posts. This could vary with circumstances based on our material parter (Boxes, ID cards, name cards, etc...).

When your order is shipped out, we will update a tracking code via email so that you can stay up-to-date with your order status.

Replace & Refund Policy


All products which are shipped out will be under our guarantee services. If you have any issue with stem/surface of the product, please kindly contact us. We are always here to support!.

Please also help us to note that every Artkey keycap is 100% handmade keycap, you could never find another exactly the same with yours. Hence, There might be some minor infections that we’d love to seek for your understanding.


You can’t be refunded after 3 days since the time you pay your invoice.

Shipping & delivery policy


All orders are shipped via DHLVietnam Or Vietnam post. It’s often a week for handling shipping

Shipping fee included in invoices and paid by the buyer.

Please don’t provide us addresses under PO Boxes, military and restricted areas, all naval ports and Jurong Island. All of carriers on Earth refuse to ship to these areas.

If an item is lost/damaged during shipping, we'll do everything we can to resolve the situation.In many cases, that means sending a new product to the buyer at no additional cost.

Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Mode of payments

We only accept Paypal. We apologize for this short of payment method, this would be the easiest way for us to track your payment.