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Common Questions

Order status & tracking

The estimated shipping day of each product is updated in the product sale page. This could vary with circumstances based on our material parter (Boxes, ID cards, name cards, etc...). However, this might change depending on the availably of Boxes, ID and Name cards, etc.
When your order has shipped out, we provide a tracking code via email so that you can stay up-to-date with your order status.

Replace & Refund Policy


All products we ship fall under our services warranty: should you have any issue with the stem/surface of the product, kindly contact us and let us know. We are always sure to support!

Please keep in mind that every Artkey keycap is 100% handmade, there are no two identical keys so there might be some minor differences or imperfections.


You can get a refund within the 3 days that follow the payment of the invoice. Past that time, you cannot get a refund.

Shipping & delivery policy


All orders are shipped via DHL Vietnam or Vietnam post. Handling shipping generally takes about a week – please refer to the product sale page for the shipping date.
Shipping and handling fees are included in each invoice and are paid by the buyer.
Please, do not use a PO box or have us ship to a military address, a restricted area, a naval port and/ or Jurong island, all carriers on earth refuse to ship to these areas.
If an item is lost/damaged during shipping, we’ll do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no addition cost.

Taxes, Duties & Tariffs

All internation buyers will need to pay import taxes, duties and tariffs (if any) according to your country’s government laws in order to clear customs.

Payments Methods

We only accept PayPal. We Apologize for only accepting this one payment method but it makes it easier for us to track your payment.