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Hi, HOW CAN WE HELP YOU?

Common Questions

WHO ARE WE?

We are a group of 4 artists with a passion for art and a love of Mechanical Keyboards

WHAT ARE ARTKEY PRODUCTS?

Artisan keycap or “keycap”

A keycap is a small plastic cover placed over the key switch of mechanical keyboards. Our products are keycaps having unique shapes that make your keyboard looks more “Unique”.

Other products

We have several plans in motion for products other than keycaps. Stay tuned for more information!

DOES ARTKEY DO CUSTOM KEYCAP?

Artkey now accepts commission on specific sculpts. Visit Commission for more details.

ARE OUR PRODUCTS HAND-PAINTED? OR WHAT ARE OUR PRODUCTS MADE FROM?

Definitely a big “NO!”. Our products are all 100% resin casted which is the best way to ensure our products’ colors don’t fade away. We work hard to improve every day and perfect our coloring process to look as good as painted products (or maybe even better haha).

HOW CAN I GET ARTKEY PRODUCTS?

To ensure product’s quality, our products are limited & we only sell them in 4 ways: Raffle, Fulfillment (Groupbuy), In-stock (FCFS), Auction (super-duper special products). On top of this, we also accept a limited number of commissions, please refer to the “commission” page for more details.

HOW OFTEN DO OUR PRODUCT(S) GO ON SALE?

We don’t have a fixed schedule since it takes a lot of time and effort to cast and get the colors just right. But, the raffle would usually take place on Wednesday and Saturday. The raffle will start at 9:00 AM ICT/GMT+7 and the form lasts 8 hours.

WHERE ARE ARTKEY LOCATED?

Our team is based in Vietnam and all our products are made and shipped from here. But don't worry, because we offer worldwide shipping.

P/s: Our site uses English only, we apologize for any inconvenience this may cause!

DO YOU HAVE STORE/ ACCEPT LOCAL CUSTOMERS?

 

Unfortunately, we don’t have any physical store yet. We are more than happy with our small studio – did we mention there is a coffee shop nearby?!

HOW DOES RAFFLE WORK? DOES IT COST ANYTHING TO JOIN THE RAFFLE?

Participating in a product's raffle is the same as ordering that product. However, because the number of products sold is often limited, Artkey will randomly select those who can purchase the product. When you win the raffle, you will only have to pay for the product you chose. Besides that, there is NO cost to enter the raffle.

DO I HAVE BETTER ODDS OF WINNING A RAFFLE WHEN SELECT THREE OPTIONS FOR THE SAME SCULPT?

Negative! To be fair, each person can only participate in a sculpt's raffle pool once. So, whether you select one or three options for the same sculpt, your chances of winning remain the same.

WHERE CAN I CONTACT ARTKEY FOR SUPPORT?

If any problem comes up, please go to the CONTACT US section in the SUPPORT menu to send us a message.

You can also send us a direct message via our social pages: Facebook, Instagram, Discord, or send us a mail at [email protected] We will do our best to reply to your message as soon as possible.

Shipping, privacy & terms

Privacy & Terms

ArtkeyUniverse ("us", "we", or "our") operates the https://artkeyuniverse.com website 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://artkeyuniverse.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

ArtkeyUniverse uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Viet Nam and choose to provide information to us, please note that we transfer the data, including Personal Data, to Viet Nam and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ArtkeyUniverse will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

ArtkeyUniverse may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of ArtkeyUniverse
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]