SHIPPING AND RETURN POLICIES

Estimated Shipping Date

The estimated shipping date of each product is updated on the product sale page. This could vary with circumstances based on our material partner (Boxes, ID cards, name cards, etc...). However, this might change depending on the availability of Boxes, ID and Name cards, etc.

Order Status & Tracking

You may check the status of your orders on the website by going to the ORDERS tab. When your order has shipped out, we provide a tracking code via email so that you can stay up-to-date with your order status.

Replacement

All products we ship fall under our services warranty: should you have any issue with the stem/surface of the product, kindly contact us and let us know. We are always sure to support!

Please bear in mind that each Artkey keycap is 100% handmade, there are no two identical keys so there might be some minor differences or imperfections. And, because our product is very limited, we may request that you demolish the damaged product in order to receive a replacement, depending on the circumstances.

Refund

You can get a refund within the 3 days that follow the payment of the invoice. Past that time, you cannot get a refund.

Process for parcel damaged/lost in transit

Artkey will process a refund or replacement as soon as the courier has completed their investigation.

Shipping

International orders are shipped via DHL, while orders within Vietnam are shipped by Vietnam Post. Shipping and handling fees are included in each invoice and are paid by the buyer.

Raffle wins will be shipped to the address provided by the winner at the time of invoice payment. Winners can update their shipping address once per year, but the recipient's name and phone number must remain the same.

Please do not use a PO box or request shipping to a military address, restricted area, naval port, or Jurong Island, as all carriers refuse to ship to these locations. If an item is lost or damaged during shipping, we will do everything we can to resolve the situation, often by sending a new product to the buyer at no additional cost.

Taxes, Duties & Tariffs

All international buyers will need to pay import taxes, duties, and tariffs (if any) according to your country’s governing laws in order to clear customs. Artkey shall not be held responsible for any delays caused by customs payments.

Payments Methods

We accept payments via PayPal, Credit or Debit card, and Vietnam domestic ATM card (applicable for Vietnam only)